Rules and regulations

The Basilica of the Sagrada Familia is open to all. In the interests of safety and out of respect for others, visitors are asked to comply with the following rules and regulations. Failure to comply with these rules and regulations could result in refusal of admission or expulsion from the site. Below is an excerpt from the rules and regulations. You can download the entire document here.

GENERAL RULES TO ACCESS THE TEMPLE

The organisation reserves the right to refuse admission.

Visitors’ bags, rucksacks, luggage and personal effects will be inspected at the entrance.

Visitors must have a valid ticket to enter and remain on the grounds, and it must be shown to any visitors’ services and/or security officers upon request, as well as to any duly accredited Basilica staff members.


AREAS OF THE BASILICA

The organisation reserves the right to modify routes or limit the spaces that can be visited at the Basilica for reasons of safety, restoration, maintenance, bad weather or special events. In such cases, the Basilica shall reimburse visitors for the proportional part corresponding to the value-added service purchased and not used.

The organisation, in compliance with current law, controls the capacity of the Basilica and its spaces based on criteria of safety and preservation of the monument.


BEHAVIOUR WITHIN OUR PREMISES

Out of respect for other visitors and to preserve the contemplative setting appropriate for a place of worship, visitors are asked not to raise their voices. Visitors must behave politely throughout their time on the premises, refraining from forming crowds or running while on site.

Any acts of protest are strictly prohibited anywhere on the Basilica grounds.

No smoking or eating is allowed anywhere on the site. Drinks must be consumed outside the building.

Use of a tripod to take photographs on the grounds is prohibited except with prior consent from the Press Department. Any photographs or videos taken for commercial purposes may not be reproduced, distributed or sold without permission from the organisation.

In the case of evacuation, instructions from Basilica staff must be followed at all times.

Those who come to mass or other events may not wander around the Basilica during the service. Everyone must remain seated in silenci and no photos allowed.


CLOTHING IN THE TEMPLE

For safety, no hats are allowed inside the nave or the museum except for religious, health or belief-related reasons.

Visitors may not enter barefoot.

As it is a Catholic church, visitors must dress appropriately, following these restrictions:

  • No see-through clothing
  • Tops must cover the shoulders
  • No plunging necklines or exposed backs or bellies
  • Shorts and skirts must come down to at least mid-thigh
  • Visitors will not be allowed to enter with special clothing to celebrate any sort of festivities, nor with any decorations designed to distract or draw attention for artistic, religious, promotional or any other purposes.


PHOTOGRAPHS

Professional photo equipment is not allowed inside the Basilica. The only media to access will be those previously authorised by our Press Department.

Professional photo equipment is not allowed inside the Basilica for photo shoots with special clothing to celebrate any sort of festivities, nor with any decorations designed to distract or draw attention for artistic, religious, promotional or any other purposes.


AUDIOGUIDE SERVICE

The audioguides and transmitter/receiver equipment must be returned in the same conditions it was received before leaving the site.

TYPES OF TOURS

7.1 ) INDIVIDUAL
One person or a person accompanied by his or her partner, friends, family, etc. visiting the Basilica are considered an individual tour, provided they are less than 10 people.
7.2 ) GROUPS
Any party with 10 people or more is considered a group. All groups must be accompanied by an official Government of Catalonia tour guide or an accredited teacher
Groups must purchase ‘Tickets for groups’. No groups will be allowed to enter with individual tickets purchased through the Sagrada Família website, Clorian sales platform or any other dealer.

REFUND POLICY

Below is an excerpt from the refund policy. You can download the entire document here.

Unused tickets are refundable. Sagrada Família will validate and confirm the non-use of tickets. All refunds are managed through the following e-mail address: soporte@clorian.com.

Sagrada Família is only responsible for tickets bought on their official website, through their official ticket provider www.clorian.com or tickets managed through our Booking Department (reserves@sagradafamilia.org). Sagrada Família will not be responsible for the refund of tickets purchased on unofficial sites.

To request a refund, tickets must be presented in digital or physical format along with the reservation number within a maximum of 30 days after the date of the reservation.


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