Rules and regulations

The Basilica of the Sagrada Familia is open to all. In the interests of safety and out of respect for others, visitors are asked to comply with the following rules and regulations. Failure to comply with these rules and regulations could result in refusal of admission or expulsion from the site. Below is an excerpt from the rules and regulations. You can download the entire document here.

Rules and regulations of access

The organisation reserves the right to refuse admission.

Visitors are required to allow the inspection of their bags, backpacks, baggage and personal effects. In the case of a prohibited item being detected, the item may be confiscated until the visitor leaves the site or access may be denied to the visitor.

Access to, and stay on the site of the Sagrada Familia, are subject to the possession of an entrance ticket.

Children under 16 must be accompanied at all times by an adult in order to access the site.

Individual and group visitors must enter the Sagrada Familia and the towers via the entrances provided in each case at the time shown on the entrance ticket. As a general rule the ticket price will not be reimbursed in the event of wanting to access the site on a day or at a time different from that indicated on the ticket.

It is obligatory for groups to pre-book entrance in order to enter the site. In the case of a group not having pre-booked, it can only access the site if there are time-slots available.


Areas of the basilica

The organisation reserves the right to modify itineraries or limit visitable areas of the basilica for reasons of safety, restoration, maintenance, bad weather or special events.

The organisation, in compliance with legal regulations, will regulate the flow of visitors to the basilica and its areas according to safety and monument conservation criteria.


Behaviour and clothing

Out of respect for other visitors and in order to maintain an atmosphere of contemplation suitable for a place of worship, you are asked not to raise your voice during your visit. During the visit you are asked to behave politely, and refrain from forming crowds or running on the site.

Visitors are asked to conduct themselves respectfully and dress decorously.
No smoking or eating is allowed anywhere on the site. Drinks may only be consumed outside the building. Visitors are asked to keep the site clean and not drop litter.

Visitors are asked to be respectful when viewing heritage and museum pieces.
Acts of protest or political demonstration are strictly prohibited anywhere on the Sagrada Familia site.

In the space set aside for prayer and reflection in the Chapel of the Eucharist in the ambulatory and throughout the Altar zone, visitors may not enter wearing:

-Trousers, dresses or skirts that don’t fully cover the knees when seated or standing

-Shorts

-Sleeveless t-shirts, vests, tank tops, crop tops or other shirts exposing the belly or shoulders

-Shirts with sleeves not reaching the elbow

-Plunging necklines

-Beachwear

-Bright colours or flashy clothes that could be a distraction

-Transparent clothing


Visit to the towers

The towers will be closed for safety reasons during bad weather.
For safety reasons, people with reduced mobility and those whose ability to move around or interact with their surroundings autonomously and safely is limited by any sort of visual impairment may not visit the towers.

Children under 6 cannot visit the towers. Children under 16 must be accompanied by an adult. In the case of school visits there must be at least one teacher for every 10 students.


Group visits

All groups that want to access the site must be accompanied by an Official Guide recognised by the Generalitat de Catalunya. School groups can be led by an accredited teacher, who must present documentation confirming their profession.

In accordance with current Catalan government regulations, only official guides and accredited teachers are allowed to lead guided tours.
All guides or teachers giving visits on the Sagrada Familia site must use transmitter/receiver equipment.


Refund policy

Below is an excerpt from the refund policy. You can download the entire document here.

Unused tickets are refundable. Sagrada Família will validate and confirm the non-use of tickets at the entrance.
Sagrada Família is only responsible for tickets purchased on its official website www.sagradafamilia.org or from the official ticket supplier www.clorian.com.
To request a refund, tickets must be presented in digital or physical format along with the reservation number within a maximum of 30 days after the date of the reservation.
Ticket refunds will be nominal and will only be made to the person who bought the tickets.
The refund of your purchase will be made by the same method as the payment. If purchase was made with a credit or debit card, the repayment period will depend on your bank.
Sagrada Família will validate and confirm the non-use of tickets.


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